Frequently Asked Questions

Browse our collections on furnessa.shop, select your preferred items, choose any required options (size, color, finish), and click Add to Cart. Follow the checkout instructions to provide your shipping address and complete secure payment.

We process orders quickly to ensure rapid delivery. If you need to change or cancel an order, contact us immediately at info@furnessa.shop or call +1 (408) 649-6222. Once an item has been processed or dispatched for freight, the order cannot be canceled, but you may request a return upon delivery.

Yes. An automated confirmation email containing your order summary and order number will be sent immediately after successful payment.

We currently ship to addresses within the contiguous United States.

• Order Processing: 2–3 business days (Monday – Friday)

• Transit Time: 4–9 business days (Monday – Friday)

• Estimated Total Delivery Time: 6–12 business days

Once your order is dispatched, you will receive an email with your carrier tracking number and a direct tracking link.

Inspect your packages upon delivery. If any furniture piece arrives damaged or defective, email Info@furnessa.shop within 48 hours with your order number and clear photos of the damaged item and packaging. We will arrange a prompt replacement or full resolution.

We offer a 30-day return policy from the date your package is delivered.

Items must be unused, unassembled, in their original packaging with all hardware/manuals included, and accompanied by proof of purchase.

Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective, or incorrect.

We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, and UnionPay. All prices are in USD ($).