Privacy Policy

Furnessa operates this store and website (furnessa.shop), including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated home furniture shopping experience (the “Services”).

Furnessa is responsible for the collection and processing of your personal information. We process personal data in compliance with applicable United States privacy and data protection laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

Our store uses trusted third-party service providers to help deliver our services, including secure payment gateways, order fulfilment, logistics, analytics, and customer support.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or purchase our services or otherwise communicate with us.

By accessing or using any of our services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

“Personal information” refers to information that identifies, relates to, describes, or can reasonably be linked with you or your household.

We may collect and process the following categories of personal information:

Contact Details: Full name, billing address, shipping address, email address, and phone number.
Financial & Payment Information: Payment card details (processed securely via PCI-compliant processors), transaction receipts, billing records, and payment confirmations.
Account Information: Username, password, account preferences, saved addresses, and order history.
Order & Transaction Details: Items viewed, items added to cart, wishlist selections, purchase history, returns, refunds, and shipping details.
Customer Communications: Enquiries, emails, support tickets, feedback, and product reviews submitted to our team.
Device & Technical Information: IP address, browser type, operating system, network connection details, device identifiers, and standard server log data.
Usage Data: Pages viewed, time spent on pages, search terms used on-site, navigation paths, and interaction with our web features (collected via cookies and tracking technologies).

Sources of Personal Information

Directly From You: When you create an account, browse furniture collections, place an order, subscribe to updates, or contact customer support.
Automatically Collected: As you navigate our site via essential, functional, and analytical cookies or web beacons.
From Service Providers & Partners: From payment processors, shipping/freight carriers, marketing analytics providers, and fraud-detection partners.

How We Use Your Personal Information

Depending on your interaction with us, we use your information to:

Provide and Fulfil Services: Process checkout payments, arrange freight and home delivery, manage user accounts, handle returns and refunds, and provide customer support.
Personalise Shopping Experience: Remember site preferences and recommend relevant furniture pieces or matching decor.
Marketing & Promotions: Send updates, special promotions, and newsletters (with your consent) and evaluate digital ad campaign performance.
Security & Fraud Prevention: Verify transactions, monitor potential fraudulent activities, safeguard customer accounts, and secure our checkout infrastructure.
Customer Communications: Provide order confirmations, delivery tracking updates, and direct support assistance.
Legal Compliance: Comply with applicable tax reporting, commercial laws, and regulatory obligations, and enforce our Terms of Service.

How We Disclose Personal Information

We do not sell your personal information. We may share your details with trusted third parties strictly for legitimate business purposes:

Service Providers: Third-party vendors facilitating hosting, payment authorisation, freight/parcel delivery, email communication, and data analytics.
Marketing & Analytics Partners: Service partners helping us analyze website traffic and present relevant promotions.
Legal & Regulatory Authorities: When required by law, court order, subpoena, or to protect the safety, rights, and property of Furnessa and our customers.

Third-Party Links

Our website may contain links to third-party services, social media platforms, or external resources. Furnessa is not responsible for the privacy practices, content, or data policies of external sites. We encourage you to review their respective privacy notices.

Children’s Privacy

Our services are intended for adults and are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe a minor has provided us with personal data, please reach out to Info@furnessa.shop, and we will promptly delete the information.

Data Security and Retention

We apply industry-standard technical and organisational security measures, including SSL encryption and restricted data access protocols.
We retain your personal data only as long as necessary to fulfill order processing, resolve disputes, satisfy accounting and legal requirements, and maintain account services.

Your Privacy Rights (Including California Residents)

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Right to Know / Access: Request details about the categories and specific pieces of personal information we have collected, used, or disclosed.
Right to Delete: Request the deletion of personal data we maintain about you, subject to legal and transactional exceptions.
Right to Correct: Request correction of inaccurate or incomplete personal information.
Right to Opt-Out: Opt out of marketing emails anytime by clicking the “unsubscribe” link at the bottom of our emails.
Non-Discrimination: We will never discriminate against you for exercising your privacy rights.

To exercise any of these rights, contact us at Info@furnessa.shop. We may verify your identity before processing your request.

Changes to This Privacy Policy

We reserve the right to update this policy periodically to reflect operational, legal, or regulatory adjustments. Any modifications will be published on this page with an updated revision date.

Customer Service Available Hours:

Monday – Saturday: 10:00 AM – 07:00 PM (PST)
Sunday: 11:00 AM – 06:00 PM (PST)

We aim to respond to your inquiries within 24 hours.