Shipping Policy

At Furnessa, we are committed to providing our customers with a smooth, reliable, and efficient delivery experience for all furniture and home essentials. Below is all the information you need about our shipping process.

General Shipping Information

  • We currently ship orders across the contiguous United States.

  • During checkout, we calculate and clearly display shipping rates, freight options, and delivery tiers before payment.

Delivery Time

Estimated Total Delivery Time: 6–12 Business Days

Our standard delivery process consists of two stages:

  • Handling & Processing Time: 2–3 Business Days (Monday – Saturday)

  • Transit Time: 4–9 Business Days (Monday – Saturday)

  • Order Cutoff Time: 5:00 PM (PST – Pacific Standard Time)

Note: Delivery timeframes are estimates and may vary slightly due to freight carrier schedules, oversized item routing, holiday peaks, or severe weather conditions.

Order Tracking

Once we dispatch your order from our facility, we will send you a shipping confirmation email containing your tracking number and carrier details. You can track your shipment status at any time using the link provided.

Failed Delivery & Address Issues

Please double-check your delivery address and contact details at checkout. If a shipment cannot be delivered due to an incorrect address, missed freight delivery appointment, or unreachable recipient, the package may be returned to our warehouse. Additional re-delivery or freight holding fees may apply for re-shipment.

Lost or Damaged Shipments

We take great care in packaging furniture securely. However, if your order arrives damaged, missing components, or is delayed indefinitely in transit:

  • Contact us immediately at Info@furnessa.shop

  • Provide your order number along with clear photos of the damaged item and outer packaging

  • Our support team will promptly arrange a replacement part, full exchange, or claim resolution.

Policy Updates

We may periodically update this Shipping Policy to reflect changes in our logistics network or carrier partnerships. We will post any updates directly on this page.

Company Information

  • Store / Company Name: Furnessa

  • Website: furnessa.shop

  • Email: Info@furnessa.shop

  • Phone: +1 (408) 649-6222

  • Address: 1130 Foxworthy Ave, San Jose, CA 95118, USA

Customer Service Hours:

  • Monday – Saturday: 10:00 AM – 07:00 PM (PST)

  • Sunday: 11:00 AM – 06:00 PM (PST)

We aim to respond to all customer inquiries within 24 hours.