Return Policy

We offer a 30-day return policy from the date of delivery. This means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must:

  • Be unused, unassembled, and in the same condition as received.

  • Be in its original packaging with all parts, hardware, and instruction manuals included.

  • Have the original receipt or proof of purchase.

How to Return an Item

Returns must be requested and approved before sending any item back. Items returned without prior authorization will not be accepted.

To start a return, please contact our customer service team at: Info@furnessa.shop

Please include:

  • Your order number

  • Reason for return

  • Clear details and photos of the product/packaging

If your return request is approved, we will provide you with the return instructions and the authorized return shipping address.

Return Shipping Costs and Responsibility

Return shipping costs are the responsibility of the customer unless the item received is:

  • Defective or malfunctioning

  • Damaged in transit

  • The incorrect product

Customers are responsible for ensuring the returned package reaches our facility safely. We strongly recommend using a trackable, insured shipping service for all furniture returns.

Exceptions & Non-Returnable Items

Certain items cannot be returned due to customization or health and safety standards:

  • Custom-built or made-to-order furniture

  • Clearance or “Final Sale” items

  • Gift cards

  • Items that have been assembled or modified after delivery

Damaged or Incorrect Items

Please inspect your furniture carefully upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately at Info@furnessa.shop with:

  • Order number

  • A brief description of the issue

  • Clear photos of the damaged item and outer packaging

Our team will review your claim promptly and provide a replacement, necessary parts, or a full refund.

Exchanges

We do not offer direct exchanges. If you prefer a different item, color, or dimension, please submit a return request for the current item and place a new order online.

Order Cancellations

If you need to cancel an order, please contact us immediately. Cancellation requests can only be processed before the item has been dispatched for shipping.

Refund Policy

Once your returned item arrives at our warehouse and passes quality inspection:

  • Approved refunds are processed within 5–7 business days.

  • Refunds will be credited to the original payment method used during checkout.

  • Depending on your bank or credit card provider, posting times may vary.

Company Information

  • Store / Company Name: Furnessa

  • Website: furnessa.shop

  • Email: Info@furnessa.shop

  • Phone: +1 (408) 649-6222

  • Address: 1130 Foxworthy Ave, San Jose, CA 95118, USA

Customer Service Hours:

  • Monday – Saturday: 10:00 AM – 07:00 PM (PST)

  • Sunday: 11:00 AM – 06:00 PM (PST)

We aim to respond to all enquiries within 24 hours.